Thank you for choosing our restaurant for food delivery. We are committed to providing you with a seamless and enjoyable dining experience in the comfort of your own home. To ensure clarity and transparency regarding our shipping process, we have outlined our shipping policy below:
- Delivery Areas:
We currently offer delivery services to specific areas within a defined radius from our restaurant. Please check our website or contact our customer support team to verify if your location is within our delivery area.
- Delivery Timeframes:
We strive to deliver your food promptly and efficiently. Estimated delivery times will be provided to you at the time of placing your order. Please note that these are estimates and may vary depending on factors such as order volume, traffic conditions, and weather.
- Delivery Charges:
Delivery charges may apply based on your location and order value. The applicable delivery fee will be clearly communicated to you before finalizing your order. We reserve the right to modify or waive delivery charges at our discretion, and such changes will be communicated to you in advance.
- Delivery Methods:
We utilize our in-house delivery team or trusted third-party delivery services to ensure the safe and timely delivery of your order. The delivery method may vary depending on various factors, including order size, distance, and availability of delivery partners.
- Packaging and Food Quality:
To maintain the quality and freshness of your food during transit, we employ industry-standard packaging practices. Our packaging is designed to preserve the taste, texture, and temperature of your meal as best as possible. However, please note that certain food items may undergo minor changes in texture or appearance due to transportation.
- Order Modifications and Cancellations:
Once your order has been confirmed, any modifications or cancellations must be communicated to us as soon as possible. We will do our best to accommodate your request, but changes may be limited based on the stage of order preparation or delivery process.
- Missed Deliveries and Re-deliveries:
If a delivery attempt is unsuccessful due to customer unavailability or incomplete/incorrect address details provided at the time of ordering, our delivery personnel will attempt to contact you. If we are unable to reach you, the order may be cancelled, and a re-delivery fee may be applicable for subsequent attempts.
- Food Safety and Hygiene:
We adhere to strict food safety and hygiene standards to ensure that your food is prepared and delivered in a safe and sanitary manner. All delivery personnel are trained to follow proper handling procedures, including maintaining food at the appropriate temperatures during transit.
- Customer Support:
For any inquiries, concerns, or feedback regarding your food delivery, our customer support team is available to assist you. Please reach out to us via phone, email, or the designated customer support channels provided on our website.
Note: This shipping policy is subject to change without prior notice. Please refer to the latest version of our policy available on our website for any updates or modifications.
We appreciate your understanding and cooperation. Should you have any further questions, please do not hesitate to contact us. Enjoy your meal!